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Damages and Returns Policy
Damages
We expect your order to arrive in the same condition as it leaves us.
We wrap and secure our pallets as best as we can, but on rare occasions there can be damages. We will happily replace damaged or missing items under the following conditions:
1. If your delivery arrives with clear and visible damage to the pallet, please refuse the delivery, taking a photograph if possible and contact us as soon as you can.
2. Once your delivery is signed for and accepted, please inspect each box and tile and notify us of any damages or suitability issues by calling 01522 708125 or emailing [email protected] within two working days. Please take photographs of any issues and email them to us at [email protected]
No responsibility for damaged products, shortages or incorrect products can be accepted after two working days of receipt of goods.
Returns
You have the right to return all or any items to us within 14 days of receipt of your order for a full refund including standard shipping where paid. Next-day upgrade or any other additional shipping costs are excluded from any refunds. Items being returned must be in re-saleable condition and with or in original packaging.
We do not refund on goods that have been personalised or custom made.
You have 14 days to return the goods to us once you have completed the form below to notify us of your intention to do so.
It is your responsibility to arrange and insure shipping back to us including making sure the products are adequately packaged for transit. We recommend you take photographs of the goods prior to transit, arrange adequate insurance with your courier and use a tracked service. With regret we are unable to refund any items that arrive back us damaged or in an un-saleable condition.
Returns should be sent to:
first4tiles
Unit 3 Menasha Way
Queensway Industrial Estate
Scunthorpe
DN16 3RT
Alternatively, you are welcome to make returns in person by prior appointment at our warehouse or at one of our showrooms. Please select this option in the return form.
We will notify you once we have recieved your order back at our warehouse and then we will process your refund back via the original method of payment within 14 days.
