Welcome to the first4Tiles Delivery Information Page

“Smooth and Reliable Deliveries, Just for You.”

At first4Tiles, we understand the importance of timely and secure delivery to ensure your project stays on track. Our commitment to excellent service extends to our delivery process, designed to provide you with a hassle-free experience from order placement to receiving your tiles at your doorstep. Explore our delivery information below to learn more about our shipping options, delivery times, and policies. If you have any questions or require further assistance, don’t hesitate to reach out to our dedicated customer support team. We’re here to make sure your tile journey is smooth and satisfying every step of the way.

How can I order?
You can place an order using our website or by calling us on 01522 708 125. Our lines are open Monday to Saturday, 9am to 5pm and Sundays 10am to 4pm to take your order or answer any queries. Our warehouse operates Monday to Friday so please be aware that orders placed after 1pm on a Friday will not be dispatched until the following week. We take payment using most major credit or debit cards securely through Opayo or alternatively you can pay with PayPal. Once your order is placed, we will send you a conformation email and will email again once your order has been dispatched.

What are my delivery options?
Tiles can be very heavy and awkward to move so anything over 20kg in weight or 60cm x 60cm in size will be picked and wrapped to a pallet and sent via a specialised pallet courier.
Orders under 20kg and under 60cm x 60cm will be packaged up and sent through a parcel courier such as Parcelforce or Royal Mail. Please note that we are not supplying goods to Northern Ireland due to current HM Customs arrangements.

How much will my delivery cost?
For our pallet deliveries through UPN, enter your post code at the checkout or see our delivery rate table below.

Parcel deliveries for items up to 60cm x 60cm and up to 5kg costs £10. Items up to 60cm x 60cm and between 5kg – 20kg costs £19.99. Regretfully items over 60cm x 60cm need to be despatched on a pallet regardless of weight. 

How long will my delivery take?
We use UPN for our pallet deliveries. Lead times are on currently on average between 4 to 7 working days depending where you are located.

We will email you when your order leaves us. Included in the email will be a link to the UPN tracking service. We recommend that you do not book any tilers or trades people until after you have received and checked your delivery.

How will you deliver my tiles?
Your tiles will be delivered on an 18 tonne lorry with a tail-lift. The delivery will be kerbside only meaning the driver will use a pump-truck and tail-lift to drop the pallet to the ground. This might not necessarily be to your front door or driveway but to the nearest and safest accessible point to your property. The delivery area should be flat and level with a hard surface. Pallet trucks cannot operate on slopes, steps, gravel, or grass.
Due to insurance, the delivery driver will not be able to enter your property or help you unpack the delivery. The driver will leave the pallet and packaging with you. There is no need to return the pallet.
Tiles can be really heavy so we recommend you ensure that you have appropriate assistance and take the relevant precautions on the day of delivery.

What about access issues?
The lorry will need wide enough access with no obstacles such as overhead branches, and room to manoeuvre and and turn around.
If your property has any access issues such as narrow lanes, restrictions or roadworks, and cannot be reached by an 18 tonne lorry, please contact us before placing your order so that we can advise and make alternative arrangements.
Please note that extra charges may apply if a smaller vehicle is needed but we’ll let you know in advance. If you do not notify us in advance and the courier is not able to access your address, there will be a re-delivery charge.

Do I need to be in when my order is delivered?
Yes, all deliveries need to be signed for so you will need to make sure a responsible person is available on the delivery day to accept your delivery.
We will advise you when your order leaves us with the courier and will provide tracking information.
A re-delivery charge will apply if no-one is available to accept delivery on the arranged day.

What about damages?
We take every care to ensure your tiles are well wrapped and secure before they leave our warehouse, however accidents can sometimes happen in transit.
Once unloaded from the lorry, please check your pallet carefully for any obvious damages before you sign for it. If there are very obvious signs of damage, please refuse the delivery taking photos and contact us immediately.
Otherwise please check each box and tile and report any damages within 48 hours along with photographic evidence to [email protected]
As a number of tiles will need to be cut somewhere to fit your room, we generally don’t accept claims for minor chips or cracks on tiles that can be used in your project. However, if the tile is broken or completely un-useable we can either replace or refund.

We regret that no responsibility for damaged products, shortages or incorrect products can be accepted after 48 hours of receipt of goods.

What if I receive the wrong items?
We take every care to ensure your order is correct. Check your order carefully for suitability and email us at [email protected] within 48 hours of delivery in the unlikely event of any problems.

Can I change or cancel my order?
Yes of course. Please get in touch with us at [email protected] within three hours of placing your order. A re-delivery charge may apply if your order has already left us.

What about returns?
Don’t worry, you are fully covered by the distance selling regulations.
You can return all or any items to us within 14 days of receipt of your order for a full refund including standard shipping where paid (next-day upgrade or any other additional shipping costs are excluded from any refunds).
Visit our Returns page for more information and complete the returns form. Items being returned must be in re-saleable condition and in original packaging.
Regretfully we cannot cover the cost of returns.

“Don’t forget, we’re here to help so reach out to us if there is something specific you need.”

Delivery Charges

A DN, B, BB, BD, BL, BS, CB, CH, CV, CW, DE, DY, GL, HD, HG, HP, HX, L, LE, LS, LU, M, MK, NG, NN, OL, PR, S, SK, ST, TF, SY1, SY2, SY3, SY4, SY5, SY6, SY99, WA, WF, WN, WR, WS, WV, AL, BH, CM, CO, DH, FY, HR, HU, IP, LN, ME, NE, NP, NR, OX, PE, PO1, PO2, PO3, PO4, PO5, PO6, PO7, PO8, PO9, PO10, PO11, PO12, PO13, PO14, PO15, PO16, PO17, PO18, PO19, PO20, PO21, PO22, PO23, PO24, RG, SG, SN, SO, SP, SR, SS, TS, GL52 £44.99
B HA, IG, RM, TW, WD, RH, BH, BN, BA, BR, CF, CR, CT, DL, KT, LA, SM, TA, TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16, YO, SY7, SY8, SY9, SY10, SY11, SY12, SY13, SY14, SY15, SY16, SY17, SY18, SY19, SY20, SY21, SY22, SY23, SY24, SY25, SY99 £54.99
C CA, DG, DT, EH, EX, FK, G, GU, KA1, KA2, KA3, KA4, KA5, KA6, KA7, KA8, KA9, KA10, KA11, KA12, KA13, KA14, KA15, KA16, KA17, KA18, KA19, KA20, KA21, KA22, KA23, KA24, KA25, KA26, KA29, KA30, KY, LD, LL, ML, PA1, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PA10, PA11, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19, PL, SA, TD, TN1, TN2, TN3, TN4, TN5, TN6, TN7, TN17, TN18, TN19, TN20, TN21, TN22, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN30, TN31, TN32, TN33, TN34, TN35, TN36, TN37, TN38, TN39, TN40, TQ, TR £59.99
D DD, PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH49, PH50, AB, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV63, IV99, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14 £84.99
E PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38 £219.99
F IM, KA27, KA28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH41, PH42, PH43, PH44, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, JE, HS, KW15, KW16, KW17, ZE £329.99
L WC, EC, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E20, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, EN, SL, UB, DA £59.99