Privacy and Cookie Policy

    This privacy and Cookie policy will explain how our organisation uses the personal data we collect from you when you use our website.

    Topics:

    GDPR

    1. What data do we collect?
    2. How do we collect your data?
    3. How will we use your data?
    4. How do we store your data? 

    Marketing

    1. What are your data protection rights? 
    2. What are cookies?
    3. How do we use cookies?
    4. What types of cookies do we use? 
    5. How to manage your cookies
    6. Privacy policies of other websites 
    7. Changes to our privacy policy
    8. How to contact us
    9. How to contact the appropriate authorities

    GDPR

    1. What data do we collect?

    First4tiles collects the following data: Name, email address, telephone number, billing address, delivery address, your order number and products purchased from us.

    2. How do we collect your data? 

    You directly provide First4tiles with most of the data we collect. We collect data and process data when you: Register online or place an order for any of our products or services. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. Use or view our website via your browser’s cookies.

    3. How will we use your data? 

    First4tiles collects your data so that we can: Process your order, manage your account. Email you with special offers on other products and services we think you might like.

    When First4tiles processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

    4. How do we store your data?

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    First4tiles securely stores your data on a secure terminal and with our IT providers.

    First4tiles will keep your data as described above for as long as needed for the legitimate business purposes described above. 

    Marketing

    First4tiles would like to send you information about products and services of ours that we think you might like.

    If you have agreed to receive marketing, you may always opt out at a later date.

    You have the right at any time to stop First4tiles from contacting you for marketing purposes or giving your data to other members of the First4tiles Group.

    If you no longer wish to be contacted for marketing purposes, please click here.

    1. What are your data protection rights? 

    First4tiles would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    The right to access – You have the right to request First4tiles for copies of your personal data. We may charge you a small fee for this service.

    The right to rectification – You have the right to request that First4tiles correct any information you believe is inaccurate. You also have the right to request First4tiles to complete information you believe is incomplete. 

    The right to erasure — You have the right to request that First4tiles erase your personal data, under certain conditions. Please click here to complete a right to erasure request form.

    The right to restrict processing – You have the right to request that First4tiles restrict the processing of your personal data, under certain conditions.

    The right to object to processing – You have the right to object to First4tiles’s processing of your personal data, under certain conditions.

    The right to data portability – You have the right to request that First4tiles transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email: [email protected]

    Call us at: 01522 708125

    Or write to us: First4tiles, Unit 3 Outer Circle Road, Lincoln LN2 4HX

    2. What are cookies?

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

    For further information, visit allaboutcookies.org.

    3. How do we use cookies? 

    First4tiles uses cookies in a range of ways to improve your experience on our website, including:

    Keeping you signed in

    Understanding how you use our website

    4. What types of cookies do we use? 

    There are a number of different types of cookies, however, our website uses:

    Functionality – First4tiles uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

    Advertising — First4tiles uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. First4tiles sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

    5. How to manage cookies

    You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

    6. Privacy policies of other websites

    The First4tiles website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

    7. Changes to our privacy policy

    Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25/06/2019.

    8. How to contact us

    If you have any questions about First4tiles’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

    Email us at: [email protected]

    Call us: 01522 708125

    Or write to us at: First4tiles, Unit 3 Outer Circle Road, Lincoln LN2 4HX

    9. How to contact the appropriate authority

    Should you wish to report a complaint or if you feel that First4tiles has not addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office.

    Telephone: 0303 123 1113

    Website: https://ico.org.uk

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    Call Us 01522 708 125

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